Terms of Service

Arantic Digital – General Terms and Conditions

Last updated: May 16, 2026

1. Scope of Application

1.1. These General Terms and Conditions ("Terms") apply to all contracts, deliveries, and other services between Arantic Digital, Johann-G.-Gutenberg-Str.7, 82140 Olching, Germany ("Arantic Digital," "we," "us") and its customers ("Customer," "you"), unless otherwise agreed in writing.

1.2. Deviating terms and conditions of the Customer shall not become part of the contract unless Arantic Digital expressly agrees to their validity in writing.

1.3. Consumer Notice: If you are a consumer within the meaning of § 13 BGB (German Civil Code), your statutory rights remain unaffected by these Terms. A consumer is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

2. Services and Contractual Obligations

2.1 General IT Services

Arantic Digital provides IT services for optimizing and automating the processing and use of business information. This includes:

Consulting, development, and integration of customized software solutions, IT processes, IT networks, and server systems
Design, implementation, and support of artificial intelligence solutions (e.g., for data analysis, automation, decision support, or language processing)
Planning, provisioning, migration, and operation of cloud infrastructures and services (e.g., for hosting, data storage, platform, or software deployment)
Sale and rental of IT equipment and related infrastructure components (e.g., servers, network technology, storage solutions)
Conducting training sessions
Ongoing support to ensure the efficiency, security, and currency of deployed systems

2.2 Software as a Service (SaaS)

In addition to the services above, Arantic Digital offers software products as cloud-based services ("SaaS"), including but not limited to BugPin – a visual bug reporting and tracking platform. For SaaS products, the following applies:

a) Service Description

SaaS products are provided as online services accessible via the internet
The specific features and functionality are described in the respective product documentation
We offer different editions (e.g., free Community Edition, paid Enterprise Edition) with varying feature sets

b) Availability

We strive for high availability but do not guarantee uninterrupted access
Scheduled maintenance will be announced in advance when possible
The service is provided "as available"

c) Account and Access

You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
You are responsible for all activities under your account

d) User Content

You retain all rights to content you submit (e.g., bug reports, screenshots, comments)
By submitting content, you grant us a license to store and process it solely for providing the service
You are responsible for ensuring you have the rights to submit any content

2.3 Scope of Services

The exact scope of services is defined in the respective contract or order confirmation. Arantic Digital reserves the right to provide partial services where reasonable for the Customer.

2.4 Customer Obligations

The Customer undertakes to provide all necessary information, data, and resources completely, correctly, and in a timely manner as required for contract fulfillment. Delays or additional effort due to insufficient cooperation by the Customer shall be borne by the Customer.

2.5 Changes to Scope

Changes to the agreed project scope require a written agreement. Such changes may result in additional costs and/or extended delivery times.

3. Pricing and Payment Terms

3.1 Pricing

Remuneration for services rendered is based on the prices set out in the contract or order confirmation. Unless expressly agreed otherwise, billing is based on time spent (hourly rates) or as a flat fee.

3.2 SaaS Subscription Pricing

For SaaS products:

a) Subscription Plans

Free editions are provided at no cost with limited features
Paid subscriptions are billed according to the selected plan (monthly or annually)
Prices are displayed during the order process and may be in EUR or USD

b) Price Changes

Price changes for existing subscriptions take effect after 30 days' notice
Price changes do not affect the current paid subscription period

c) Payment Processing

Payment for SaaS subscriptions may be processed by third-party payment providers (e.g., Paddle)
By completing a purchase, you also agree to the payment provider's terms

3.3 VAT

All prices are exclusive of the applicable statutory value-added tax (VAT), which will be shown separately. For consumers within the EU, prices displayed include VAT.

3.4 Payment Terms

For general IT services: Payments are due without deduction within 14 days of invoicing. Discounts (Skonto) are only granted if expressly agreed.

For SaaS subscriptions: Payment is due in advance at the beginning of each subscription period. Access to the service is granted upon successful payment.

3.5 Late Payment

In the event of late payment, Arantic Digital is entitled to charge default interest at a rate of 9 percentage points above the respective base rate. The right to claim further damages for delay is reserved.

3.6 Additional Costs

Additional costs, such as travel and material costs, will be invoiced separately to the Customer unless expressly included in the offer or contract.

4. SaaS Subscription Terms

This section applies specifically to SaaS products.

4.1 Subscription Period and Payment

Subscriptions run for the period selected during checkout (monthly or annual). Payment is due in advance for each subscription period. The subscription begins upon successful payment and account activation. Failure to pay results in suspension of access until payment is received.

4.2 Automatic Renewal

Subscriptions renew automatically at the end of each billing period
After any initial term, subscriptions continue for an indefinite period
Either party may terminate with one month's notice before the end of the current billing period

4.3 Cancellation

You may cancel your subscription at any time through:

Your account settings
Email to [email protected]

Upon cancellation, you retain access until the end of the current paid period.

4.4 Refunds

Subscription fees are generally non-refundable except as required by law
We offer a 14-day money-back guarantee for new paid subscriptions
Consumers retain their statutory right of withdrawal (see Section 5)

4.5 Service Modifications

We may modify SaaS services to improve functionality or comply with legal requirements. Material changes that negatively affect you will be communicated with 30 days' notice, during which you may terminate without penalty.

5. Right of Withdrawal for Consumers

This section applies only to consumers (§ 13 BGB).

5.1 Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us:

Arantic Digital
Philip Bellm
Johann-G.-Gutenberg-Str. 7
82140 Olching, Germany
Email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

5.2 Exceptions to Withdrawal Right

The right of withdrawal does not apply to:

Digital content not supplied on a tangible medium if performance has begun with your prior express consent and acknowledgment that you lose the right of withdrawal (§ 356(5) BGB)
Services fully performed if execution began with your prior express consent and acknowledgment

6. Liability and Warranty

6.1 Limitation of Liability

Arantic Digital is liable only for intent and gross negligence. For slight negligence, Arantic Digital is liable only for breaches of material contractual obligations (cardinal obligations). In such cases, liability is limited to the typically foreseeable damage.

6.2 Exceptions

The above limitations do not apply to damages arising from injury to life, body, or health.

6.3 Indirect Damages

Liability for lost profits, production losses, data loss, or other indirect damages is excluded to the extent permitted by law.

6.4 Data Backup

The Customer is responsible for regular backup of their data. Arantic Digital is not liable for data loss attributable to the Customer's failure to back up data.

6.5 Warranty

The Customer's warranty claims are initially limited to subsequent performance (repair or replacement). If subsequent performance fails, the Customer may reduce the price or withdraw from the contract.

6.6 Third-Party Software

Arantic Digital is not liable for infringement of third-party intellectual property rights caused by software not developed by Arantic Digital.

6.7 Subcontractors

Arantic Digital is liable for the careful selection and supervision of subcontractors engaged in the performance of contractual services. Further liability for gross negligence or intentional misconduct by subcontractors is excluded unless Arantic Digital demonstrably selected them improperly.

7. Intellectual Property and Usage Rights

7.1 Ownership

Arantic Digital remains the owner of all copyrights, usage rights, and other intellectual property rights in the software and documentation created under the contract.

7.2 License Grant

The Customer receives a simple, non-transferable right to use the developed software or SaaS product for the purpose specified in the contract. This does not include rights to third-party components integrated into the software. Extended usage rights must be agreed separately.

7.3 Restrictions

Modification, redistribution, or reproduction of the software is only permitted with the written consent of Arantic Digital, except as permitted by § 69e UrhG (German Copyright Act).

7.4 Confidentiality

The Customer undertakes to treat trade secrets and confidential information of Arantic Digital that become known in the course of cooperation as strictly confidential.

8. Data Protection and Data Security

8.1. Arantic Digital undertakes to comply with data protection regulations, in particular the General Data Protection Regulation (GDPR).

8.2. The Customer's personal data is processed only to the extent necessary for contract performance. Further processing only occurs with express consent. The Customer has the right to object to the processing of their personal data at any time, to the extent permitted by law.

8.3. Arantic Digital implements appropriate technical and organizational measures to ensure the security of processed data. The Customer is also obligated to take appropriate measures to secure and protect their data.

8.4. For details on data processing, please refer to our Privacy Policy.

9. Contract Duration and Termination

9.1 General Contracts

The contract term and notice periods are set out in the respective contract. If no fixed contract term is agreed, either party may terminate the contract with three months' notice to the end of the month.

Maintenance and support obligations end upon contract termination unless a separate agreement is made.

If Arantic Digital has booked services from third-party providers (e.g., for cloud, licensing, or hosting services) with a fixed term for contract fulfillment, the term of the relevant service component automatically extends until the end of the minimum contractual term with the third-party provider. The Customer is obligated to bear the resulting costs for the entire term if these were expressly named in the offer or contract or are clearly evident from the nature of the service (e.g., annual license).

9.2 SaaS Subscriptions

For SaaS products, the termination provisions in Section 4 apply.

9.3 Termination for Cause

The right to extraordinary termination for cause remains unaffected. A cause exists in particular if one of the parties materially breaches their contractual obligations and fails to remedy this breach within a reasonable period after written notice.

9.4 Effects of Termination

Upon contract termination, the Customer is obligated to return all software, documentation, and other materials provided under the contract to Arantic Digital or—if technically possible—to delete them completely and verifiably, unless otherwise agreed.

For SaaS products: Your data will be retained for 30 days after termination, during which you may export it. After this period, data will be deleted unless legally required to retain.

10. Dispute Resolution

10.1 EU Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

Our email address: [email protected]

10.2 Consumer Arbitration

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

11. Jurisdiction and Applicable Law

11.1 Jurisdiction

For all disputes arising from or in connection with this contract, the courts in Munich have jurisdiction if the Customer is a merchant, a legal entity under public law, or a special fund under public law. This jurisdiction agreement applies only if the Customer is not a consumer.

For consumers: Legal actions may be brought in Munich or at the consumer's place of residence, at the consumer's choice.

11.2 Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers: This choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.

12. Miscellaneous Provisions

12.1 Written Form

Amendments and additions to the contract require written form. This also applies to any amendment of this written form clause. Electronic text form within the meaning of § 126b BGB is not sufficient.

12.2 Severability

Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with a provision that most closely approximates the economic purpose of the invalid provision.

12.3 Assignment

The Customer may not assign rights under this contract without our prior written consent.