Pick your plan. Own your data.
Community is free forever. Enterprise unlocks API access, webhooks, and white-label branding, billed per project rather than per seat.
Community
Perfect for open source projects and small teams
- Unlimited projects and team members
- Automated Metadata Collection (OS, browser, console & network errors, etc.)
- Reports with Assignee & Priority
- Annotation tools (pen, rectangle, circle, arrow, text, blur)
- GitHub integration
- Email notifications
- Role-based access control
- Widget customization (position, shape, colors, theme)
- Community support
Enterprise
For teams that need integrations and custom branding
- All features in Community edition
- Custom Admin Console branding
- White-label widget and email branding
- Integration via API or webhooks
- Remove branding from widget
- Custom email templates
- S3 storage integration
- Priority support
Frequently Asked Questions
Is BugPin free to use?
The Community Edition is free forever with unlimited team members and projects. It includes all core features: screenshot capture, annotation tools, and GitHub integration. The Enterprise Edition adds API access, webhooks, custom admin branding, white-label controls, S3 storage, custom email templates, and priority support for organizations with advanced requirements.
How do I deploy BugPin on my own server?
BugPin runs on your own infrastructure with two deployment options: Docker or Bun. It uses SQLite for the database and local storage for images, requiring no external services. Your bug reports and data remain entirely under your control.
How does Enterprise pricing work?
Enterprise licenses are priced per project, not per user, making costs predictable as your team grows. After purchase, you receive a license key to activate advanced features in your BugPin instance. You can start with one project and add more as needed.
Can I upgrade from Community to Enterprise?
You can upgrade at any time without losing existing data. Simply purchase an Enterprise license and enter your license key in the admin settings. The upgrade takes effect immediately.
How does BugPin compare to other bug tracking tools?
BugPin specializes in visual bug reporting with built-in screenshot annotation and automatic context capture. At less than 150KB, it integrates into any web application with a single script tag. Unlike cloud-based tools, BugPin gives you full control over your data. You get the same features without sending bug reports to a third-party server.
What integrations are available?
The Community Edition includes GitHub issue integration for creating issues directly from bug reports. Enterprise users get API access and signed webhooks for connecting their own tools and workflows.
Do you offer refunds?
Enterprise subscriptions include a 14-day money-back guarantee. If BugPin doesn't meet your needs, contact us through our contact form for a full refund, no questions asked.